Privacy Policy

Last updated: December 1, 2024

1. Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Username, user ID, email, and avatar when you sign in
  • Server Configurations: The prompts and settings you use to create and customize your game servers and worlds
  • Usage Data: Information about how you interact with the Service, including features used and servers created
  • Payment Information: Billing details processed securely through our payment provider (Stripe)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Generate and deploy game servers and worlds based on your requests
  • Process payments and manage subscriptions
  • Send important service updates and security alerts
  • Respond to your support requests and inquiries
  • Analyze usage patterns to improve user experience
  • Detect and prevent fraud, abuse, and security incidents

3. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: All server credentials and sensitive data are encrypted at rest and in transit
  • Isolation: Each server runs in an isolated environment with minimal permissions
  • Access Controls: Strict internal access policies limit who can view user data
  • Infrastructure: We use AWS with SOC 2 compliant data centers

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third parties that help us operate the Service (hosting, payments, analytics)
  • Game Platforms: To authenticate your account and enable server functionality
  • Legal Requirements: When required by law or to protect our rights

5. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate data
  • Deletion: Request deletion of your account and data
  • Export: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@vibecord.dev

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we remove your personal data within 30 days, except where retention is required for legal obligations or legitimate business purposes.

7. Cookies and Analytics

We use cookies and similar technologies to:

  • Keep you signed in to the Service
  • Remember your preferences
  • Understand how you use the Service (via PostHog analytics)
  • Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may limit some Service functionality.

8. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us.

9. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact us at privacy@vibecord.dev